Shipping policy

At GS Cigar Company, we take pride in delivering premium cigars with the utmost care and efficiency. Our shipping policy is designed to ensure clarity and transparency in our processes.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) upon confirmation of payment.
  • Orders placed after 12:00 PM (EST) on Fridays or during holidays will be processed on the next business day.
  • Custom or specialty orders may require additional processing time. You will be notified via email with estimated timelines if applicable.

Shipping Methods & Carriers

We ship exclusively within the United States using the following trusted carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.

Shipping Restrictions

  • No International Shipping: We currently only ship to addresses within the United States.
  • No P.O. Boxes: For secure delivery, we do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor the status and delivery of your shipment via the carrier’s tracking portal.

Packaging Standards

Your order(s) are handled and packaged with care to maintain their freshness and quality during transit. All orders are securely packed in protective materials to ensure safe delivery.

Lost, Damaged, or Delayed Shipments

While we take every precaution to ensure your order arrives on time and in perfect condition, issues can occasionally arise:

  • Lost Packages: If your shipment is lost in transit, please notify us within 7 business days of the expected delivery date. We will assist in locating your package or filing a claim with the carrier.
  • Damaged Shipments: Should your order arrive damaged, contact us at gscigarcompany@gmail.com within 48 hours of delivery. Please include photographs of the damage to expedite resolution.
  • Delays: While we strive to meet delivery timelines, we are not responsible for delays caused by carriers or unforeseen events such as weather disruptions or emergencies.

Returns & Refunds

For more information on returning an order, please refer to our Return Policy.

Customer Support

If you have questions or concerns about your shipment, our team is here to assist you.

  • Email: gscigarcompany@gmail.com
  • Phone: (743) 209-8320
  • Business Hours: M-F 8am - 5pm EST